Refund policy

Returns

All sales are final. ASRM does not accept returns nor offer exchanges for merchandise. As items are immediately sent to a third-party manufacturer upon ordering, we are not able to offer cancellations.

Damages

ASRM is happy to replace damaged/defective merchandise. Claims may be submitted by emailing your order number, issue details, and a photo of the damaged/defective item to asrm@asrm.org. Please submit a claim within 15 business days of delivery. ASRM is not able to accept claims submitted after this timeframe. ASRM cannot replace worn/used or washed merchandise.

Undelivered Packages

All listings include an estimated timeframe for delivery.  If the shipping timeline shared on the listing has passed and you have yet to receive your purchase, please reach out to ASRM Customer Service for assistance.

Returned to Sender

If your package cannot be delivered due to incorrect or insufficient information provided, ASRM offers reshipment with payment of a reshipment fee. Please contact ASRM Customer Service to place a claim or for further information. If your package is returned to sender for another reason, please reach out to ASRM Customer Service to investigate this issue.

Lost Package

Domestic
For domestic US orders, please file a claim with USPS for any missing or lost packages. You can submit your claim here: https://www.usps.com/help/claims.htm#

Your invoice is the email you received upon placing your order. You may also use a screenshot of your order, including the order number and tracking number, from our site.

Our information for this form is:

ASRM
1209 Montgomery Hwy
Vestavia Hills, AL 35216

Please note: if tracking shows your package was delivered, you may need to file a police report for this claim.

International
In the event that a package goes missing during international shipment, it is the customer's responsibility to contact ASRM. The customer should provide the order number, shipping address, and any other information available regarding this missing package. The customer will need to contact the shipping carrier directly to initiate the claim for the missing package. The carrier will have specific procedures in place for filing claims, which may involve providing documentation such as proof of purchase, shipping labels, and other relevant information. It's important for the customer to follow the carrier's instructions and provide the necessary documentation promptly.